Returns Policy.

As we are a consignment store all sales are final, however if there is a serious fault or doesn't match its description please contact us.

Gift Vouchers.

Our Gift Cards are only redeemable at Tatty’s Ponsonby, Tatty’s High Street and our Website. Our Gift Cards are valid for one year from day of issue and cannot be returned or refunded and are not redeemable for cash. Any unused balances at the expiry date will not be refunded. We are not responsible if a Our Gift Card Code is lost, altered, stolen or used without permission. By purchasing Our Gift Card You accept these terms of use. 

Credit card payments.

We protect the security of Your credit card information, We work with Stripe - a highly secure global payment gateway.


We and Our partners may use various technologies to collect and store information when You use this Website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. These web beacons track certain behavior such as whether the email sent through the Website was delivered and opened and whether links within the email were clicked. They also allow Us to collect information such as the recipient’s:

  • IP address, browser, email client type and other similar details;

  • Tracking Website usage and traffic;

  • Reports are available to Us when We send email to You, so We may collect and review that information.

These cookies do not read Your hard drive but may be stored on Your hard drive to enable Our Website to recognise You when You return to the same.

Mailing list.

If at any time You are on a mailing list of Ours then You may request to be removed from the same and We will comply with Your request if there is no unsubscribe button provided then please contact Us with Your request using the “Contact Us” section of this Website.


Despite all efforts to accurately represent the products, services, information and colours on we do not guarantee that the content on this site is accurate, or free from errors at all times. Photos and imagery are intended to guide and actual colour ways may vary slightly. For further details on colour ways or descriptions, contact us directly.

On-Line Ordering.

Display on this Website does not guarantee the availability of any particular Good(s) therefore all orders placed through this Website shall be subject to confirmation of acceptance by Us. Orders for Services shall be subject to confirmation of suitable timeframes between You and Ourselves for provision of the Services.